Browsing by Author "Pinho, Tiago"
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- How can customer experience improve retail operations sustainability?Publication . Silva e Sousa, Rita; Pinho, Tiago; Simões, DavidConsumer needs drive supply chains, so they are arguably the main actors in the process. Nonetheless, consumers are unaware of their ability to con tribute to stock management and the sustainability of retail operations, from the reduction of stockouts and waste to the minimization of energy-environmental impacts, through the centralization of stock in distribution and consolidation of last mile delivery in pooling systems. For this to happen, companies must provide channels that allow consumers to actively participate in the process and negotiate delivery times and prices through sustainable purchase options, through a crowdsourcing strategy in phygital stores. This paper explores two alternative strategies, maintaining or changing the current physical retail business model, based on the increase in online commerce and the use of mobile devices and ap plications in the purchase process. The first is applied in physical stores in a gam ing context through a consumer-facing augmented reality mobile application that rewards users for identifying stockouts and informing the need to replace prod ucts in the shelves. The second involves the transformation of physical stores into a showroom format, where desired products are read through a QR Code or using artificial intelligence through a mobile application, in which virtual shopping carts are created and deliveries can be fulfilled via home distribution centers, col lection points or drive-in
- Specification of a debureaucratization model in teaching: case studyPublication . Pinho, Tiago; Noversa, Cristina; Telhada, José; Barreto, LuísNowadays data is crucial for any organization and its success depends on how it is managed. The management´s information process of the education system in general, and of an education institution, in particular, is a complex and bureaucratic process, where occurs information´s fragmentation. In order to counter this reality, people should be encouraged to simplify procedures by adopting a culture of continuous improvement. On the other hand, it is suggested an appropriate infrastructure that enables not only data integration but potentiates its transformation into knowledge. The data simplification and computerization will remove the bureaucracy associated with the management of processes, streamlining and translating them into the creation of value in the education sector. It should be noted, however, the importance of ensuring that the proposed solution is based on the needs and characteristics of each education institution, and the education system, in general. There is also the need for the involvement of all participants, as well as the recognition of their perceptions because these are influential factors in the successful implementation of the change process.