Browsing by Author "Aparício, Manuela"
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- Enterprise resource planning adoption and satisfaction determinantsPublication . Costa, Carlos; Ferreira, Edgar; Bento, Fernando; Aparício, ManuelaEnterprise Resource Planning (ERP) systems are at the core of every firm. Making people use this costly and time-consuming investment is one of the most important issues to deal with. The main objective of the present study is to find the key determinants that open the door to user satisfaction and adoption. A theoretical model was set and an online survey was conducted to understand ERP users' perspective on such matters.The outcome was the model validation an dthe understanding that top management support, training, and the system quality are important constructs to assess adoption user satisfaction. Infact,thelatter (systemquality) has a significant influence on the behaviour a lintention to use and also in the overall user satisfaction. As management support is a very relevant determinant to ERP usage. Accordingly, this study enlightens theory, by contributing to a new model of ERP adoption and satisfaction. It also provides relevant evidence to companies involved in the ERP implementation process.
- Modelos de Sucesso S.I., 25 Anos de EvoluçãoPublication . Bento, Fernando; Costa, Carlos; Aparício, ManuelaEste estudo pretende relatar uma revisão da literatura ao nível da evolução do modelo da avaliação do sucesso dos sistemas de informação, especificamente o modelo de DeLone & McLean (1992) durante os últimos vinte cinco anos. Pretende-se ainda referir as principais criticas ao modelo pelos diversos investigadores que contribuíram para a sua atualização, fazendo do mesmo nos dias de hoje, um dos mais utilizados para medir o sucesso dos sistemas da informação.