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Publication
Data-Driven Marketing: a sentiment alalysis study in Nonprofit Marketing
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| 2.2 MB | Adobe PDF |
Authors
Abstract(s)
The technological expansion in recent years has created opportunities for competitive
advantage by applying new Data-driven approaches to Data-driven Marketing practices.
Large and small companies from diverse sectors can take advantage of the enormous
amount of data generated to develop new business models, open new sources of revenue
and initiate disruptive innovations.
This dissertation seeks to analyse the use of different sentiment analysis models for data
disclosed on social networks, specifically on Twitter, in a set of disclosures classified as
Nonprofit Marketing. This study seeks to innovate in the contribution to knowledge by
studying for the first time the relationship between message predictors and user
Engagement on Twitter by Nonprofit Organisations.
In this study, the quantitative method is used with the application of Machine Learning
techniques for classifying tweets based on Positive, Negative and Neutral sentiments. The
collected data were subordinated to statistical studies, namely Spearman's correlation.
This research in the Nonprofit Marketing sector demonstrates that it is possible to predict
which sentiment expressed in the message will have the best Engagement, thus generating
innovative communications for followers that will lead to increased interaction. It should
be noted that Positive messages tend to affect user Engagement negatively.
Description
Keywords
Data-driven marketing Nonprofit marketing Nonprofit organisations Machine learning Sentiment analysis