Filipa Joaquim, Ana2024-03-252024-03-252023http://hdl.handle.net/10400.26/50385The internet has become one of the most important commodity products in society. Artificial intelligence (AI) is one of the most discussed topics in human resources. Nowadays, four or five generations in the workplace are working together. The young generation is born in a digital era, but the elderly are in an analogic era, so their skills and decision-making behaviors are different. The working values for inter generational workers are very different. Younger generations value their flexibility to fit their lives, once they believe that working careers are no longer their main goal in life, but the elderly have other values such as family time and flexible work provided by AI development. COVID-19 brings a new mainstream concept to the workplace, only possible through AI development. The effects of artificial intelligence and intergenerational diversity are fundamental topics that need to be discussed at a high level in institutions.engbook part10.4018/978-1-6684-6140-2.ch005