Reis, João Carlos Gonçalves dosAmorim, Marlene Paula CastroMelão, Nuno Filipe Rosa2017-08-252017-08-252017Reis J., Amorim M. and Melão N. (2017). "New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon?" 8th International Conference on Exploring Service Science (Powerpoint Presentation)http://hdl.handle.net/10400.26/18878engOrganizational synergiesOmni-channel servicesQualitative multimethod approachSystematic literature reviewCase studyCompetitive advantageOperations managementPowerpoint Presentation "New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon?" 8th International Conference on Exploring Service Science, Rome, Italy 2017other