Tackling the quality of non-prescription medicines dispensing in pharmacies by combining a Balanced Score Card with change management: interim findings

Veiga, PauloLapão, Luís V.Cavaco, Afonso M.Guerreiro, Mara P.2017-12-122017-12-122016-06-14http://hdl.handle.net/10400.26/19685Poster presented at the EHMA Annual Conference “New Models of Care. Reinventing Healthcare: Why, What, How” [European Health Management Association]. 14-16 June 2016, Ordem dos Médicos, Porto, PortugalengNon-prescription medicinesPharmacyTackling the quality of non-prescription medicines dispensing in pharmacies by combining a Balanced Score Card with change management: interim findingsconference object