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Resultados 1-10 de 13.
Registos:
DataTítuloAutor(es)TipoAcesso
2017Breaking Barriers with Qualitative Multi-method Research for Engineering Studies: Pros, Cons and IssuesReis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe RosaarticleopenAccess
2012Desenho e controlo de serviços multicanal: Um estudo de caso de um banco portuguêsReis, João Carlos Gonçalves dos; Melão, Nuno Filipe RosaarticleopenAccess
2015Disclosing paths for multi-channel service research: A contemporaneous phenomenon and guidelines for future investigationsReis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe RosabookPartopenAccess
2018Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industryReis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe RosaarticleembargoedAccess
2018Guidelines for Qualitative Case Research in Operations Management: A Banking Service Industry PerspectiveReis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe RosaconferenceObjectopenAccess
2017Powerpoint Presentation "New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon?" 8th International Conference on Exploring Service Science, Rome, Italy 2017Reis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe RosaotheropenAccess
2014Research Opportunities in Multi-channel Services: A Systematic ReviewReis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe RosaconferenceObjectopenAccess
2010Serviço multi-canal: uma estratégia para o futuroReis, João Carlos Gonçalves dos; Melão, Nuno Filipe RosaarticleopenAccess
2017Omni-channel service operations: Building technology-based business networksReis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe RosaarticleopenAccess
2018Digital Transformation: A Literature Review and Guidelines for Future ResearchReis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe Rosa; Matos, Patrícia Sofia LopesbookPartopenAccess