Percorrer por autor "Martins, Catarina Lamego"
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- Humanized maternity care: a framework for prototyping and testing experiencesPublication . Martins, Catarina Lamego; Patrício, Rui; Gancho, SaraHuman-Centered Design (HCD) studies and interventions place patients at the heart of healthcare, ensuring a more meaningful and human experience to critical healthcare challenges such as demographic, financial, and patient expectations. However, there is a dearth of empirical research on social and cultural determinants, particularly in the context of maternity care, where these non-clinical factors significantly impact the overall experience of pregnant women. Hence, this thesis seeks to investigate the various aspects that affect the provision of person-centered care for pregnant women and their families, specifically addressing the first research question: What non clinical factors influence the process of humanizing maternity care? Furthermore, existing approaches lack a tailored method for prototyping and testing that effectively communicates and acknowledges the factors driving humanized experiences. Therefore, this dissertation also focuses on the visualization and communication of humanized maternity care experiences, addressing a second research question: How can HCD approaches be improved to prototype, test, and effectively communicate humanized maternity care experiences to pregnant women? A comprehensive framework is proposed to fulfill this objective, centered around prototyping and testing humanized maternity care experiences. This framework considers the aforementioned social and cultural factors to meet the specific needs and aspirations of socially vulnerable pregnant women while emphasizing the effective communication of the benefits and implications of these experiences. An empirical study was conducted in a maternity hospital to provide practical insights into the application of the prototype and testing framework. Interviews were carried out with end users to gather feedback on the proposed concept prototypes for maternity care experiences. Through content analysis, the study revealed significant insights into creating desirable experiences for expectant mothers and their families. This study introduces a novel approach to prototyping and testing maternity care experiences by incorporating well-balanced artifacts comprising both words and images. It pioneers the integration of comics as visual aidsto effectively communicate humanized maternity care experiences driven by social and cultural factors, thereby breaking new ground in the field of HCD. The research highlights the importance of constructive feedback and underscores the potential of comics in enhancing comprehension and engagement.